Customer feedback is very important to us. We use it to measure how well we are doing so that we can ensure that our customers are delighted with our services. It's also valuable to help us understand how best to develop the support we offer to satisfy current and future needs.
Here you can see a collection of just some of the many comments we have received from our customers, with links to their respective websites.
We would highly recommend the expert services of Natty Web Development Ltd (NWD) to anyone who is considering setting up a new website or improving an existing one. NWD were impressive from start to finish - from the initial tender process to going live, with excellent follow-up service. Our new website, comprising a tailored Drupal-based content management and MailChimp mailing system, is transforming the way we operate as a small charitable association with hundreds of members across the globe. We found communication through Basecamp and via Skype worked very well, and the project was very cost-effective. Please visit our website to see the end product, which we're very pleased with.
Dr Ross Brown
Publicity Officer, on behalf of Estuarine & Coastal Sciences Association
The Morris Ring wishes to express sincere thanks to Natty Web Development for construction of its website www.themorrisring.org. The contract was completed on time, on budget and exactly to the specifications agreed. The overall design permits visitors to the site to locate and access information with ease and the training package provided by NWD facilitates trouble free content maintenance by our editors We have a flagship website of which we are inordinately proud. Well done!
Peter J Halfpenney, Squire of The Morris Ring, 2010 - 2012
Natty Web Development were engaged on a project to convert our website to allow easy access for Mobile/Tablet users. From initial discussions to going live Martin gave us complete confidence of delivery, on time to our requirements and on budget. All 3 were delivered and a smooth roll out of the finished project. Highly recommended!
Ed Worrall, Squire of The Morris Ring, 2016 - 2018
The Morris Ring is the UK-based association of men's Morris teams
I can't thank you enough Martin, not only for my fantastic website, but for your extended patience with the changes I made in the final week, and for your outstanding customer service getting me set up using the editing tool. I'm delighted with my site - the design, the functionality and editability (is that a word!?). I think your service is excellent value for money and I was impressed with your honesty about the whole project. You even helped me with things outside the project, like commenting on Mailchimp and suchlike.
It may sound silly, but after looking into building a site myself (2 wasted days with tears involved!), almost going with a local person (who turned out to be a big mistake) and then being put off by big companies with the gift of the gab, I was almost giving up the will to live with my new website ideas! When I called you and you calmly explained how you could help and patiently listened to my woes, it was such a relief. And you have completely exceeded my expectations. I am one very, very happy customer! THANK YOU!
Clare MacLeod, MSc, RNutr
Wootton Bassett, Wiltshire
The Girlguiding Devon website has been designed and managed by Natty Web Development since 2008 and we have been delighted with the service we have received. We have found Martin to be extremely helpful and knowledgeable and always available should we have any questions or queries. As volunteers it is important for us to have a good working relationship with people who help and support us and we are grateful that Martin is always patient and understanding when dealing with our requirements.
I have no hesitation in recommending Natty Web development to any organisation looking to launch a website.
Sue Bullock, former County Commissioner
You are a delight to work with! You are responsive and accountable for your work, communicating in a timely and professional manner. You help to solve problems, and seek out and explore alternatives when needed. I felt we worked together and were proactive and efficient in managing the technical elements and layers of decision making. In the few instances where there was a bug or additional update needed, you handled it immediately and always with courtesy. In all, a great experience and I look forward to tackling [our next project].
Alex Dorian, Marketing Manager, Local Greens, SE London
Local Greens is a Drupal 7 website that uses Boxmaster® to power its ecommerce features
I really enjoyed the process of working out my website with Martin and have been amazed at what we have been able to achieve on a relatively modest budget. Martin took some of the technological aspects as a personal challenge and delivered working solutions to everything I asked for. Using Drupal lets me benefit from the work and innovation of all the others out there in the Drupal community and gives me a good looking, highly functional, easy to maintain site without having to stretch my budget too far. Martin was always there on the phone when I got stuck, but also delivered a content management system which lets me alter and grow the site without constantly having to refer back to him. Having been involved with website builds for over a decade now, this is the first one I've worked on that went live on the right date and came slightly under budget!
Devon Kayak Fishing
We found both Martin and Jayne to be friendly, understanding, efficient and knowledgeable. They were able to explain quite technical things in an easy-to-understand way. We are extremely pleased with the way our website looks. It's also very easy to use. Martin is always on hand to explain things or help - he gets back to you very quickly and always knows the answer!
Kath Bullus, Director, Branded Clothing Ltd
The whole process from the initial enquiry with you, to the web site going live was very easy and painless. Within our initial meeting we received all the information necessary regarding how to start the process, the costs, the time scale and the information required to put on the site. Being able to contact you regularly and e-mail drafts etc was a huge help.
Your support initially (and after), and the lessons (we have needed a few) on how to manage the site ourselves were invaluable; we can now add newsletters, photographs and information to the site whenever required. We have had many compliments from parents, and the Torbay Early Years team on our website. We would (and have) recommend Natty Web Development.
Angie Bailey, Pre-school Manager
Holy Angels Pre-school, Torquay, Devon
As ever it’s a pleasure to deal with you. I would just like to say how grateful we are to you for the work you do on our behalf. The level of service you give, your professionalism and the peace of mind that goes with it.
Thank you once again for excellent service.
Director, Wm Wheat & Son
Florist & Garden Centre, West Midlands
Martin (Natty Web Dev) has provided an excellent service throughout our web redesign and re-launch. The quality of work has been excellent and the way Martin used Basecamp has made life easy to communicate throughout the project.
We have been incredible impressed by the detail and the ease of use of the site due to Martin’s pursuit of excellence in his work. Communication has always been good and Martin has always communicated quickly and reacted quickly if there has been a problem. Martin has always worked hard to keep face to face meetings to a minimum and he has been able to keep things moving without the need for taking extra time up unless absolutely necessary.
I have had full confidence throughout the process in Martin’s expertise and ability to produce what he set out to achieve. I would recommend Martin not only to any other business but to any friends as I rate his quality of work so highly.
Director, South West Youth Ministries
Website now managed in-house
Natty Web Development came highly recommended to me by a friend and I in turn have had the pleasure of recommending them to friends and acquaintances.
They carried out a first class job on my website, with attention to my individual requirements. The job was completed on time and on budget. My experience and continued experience with Natty Web Development is one of trust and confidence and their continued support service has been excellent. I would not hesitate to recommend them again.
Total Horsemanship Ltd, Church Stretton, Shropshire
Website now managed elsewhere
St. Marychurch Primary School, Torquay, chose Natty to develop their website as a result of recommendation. It was a wise choice! Yet again they proved to listen closely to our needs and format, making useful suggestions for refinement. Their training for launch was excellent, giving the admin officer with responsibility clear guidance and confidence. Their subsequent support for her, a lead teacher for public areas and governor with responsibility for our policy area has been excellent. Access to a private area is simple and useful. They have both encouraged and supported adaptations subsequently made enabling a higher profile for children’s work and school activities, promoting our school. We have had very positive feedbacks from visitors to the site. Natty staff have been accessible at the end of a phone and willing to meet for face-to-face contact as required. We have been delighted with the link up with them and can highly recommend working with this very professional and user friendly service.
Philip Mantell, (former Headteacher)
St. Marychurch Primary School, Torquay, Devon
Website now managed elsewhere
Quoted from the Rockley Farm Blog:
"The Rockley Farm website has been running a good few years and I occasionally revamp or update it but since October last year I have been having lots of problems as the site host was taken over not once but twice and ended up with a company who shall remain nameless but who were about as much use as a chocolate teapot. It was clear that I not only needed to update the site but also transfer the domain to a new host.
I went to Natty Web Development, who already came recommended ... its entirely thanks to Martin at Natty and his endless telephone and email support that I have a website which was finally uploaded and is now running more smoothly than it has for a long time. So, if you either need a website written or help improving an existing site, I unreservedly commend Martin and his team to you - a friendlier, more helpful, more knowledgeable, more cost effective service would be very hard to find!"
Nic Barker, Rockley Farm
(centre for Equine Lameness Rehabilitation & Barefoot Performance)